Storyhunter automatically matches freelancers with available postings based on their background. If a new matching posting becomes available, we notify the freelancer and add it to their available postings under 'Find Postings'.
Matching is determined by a complex algorithm that considers location, offered services and day rate, plus several additional data points.
Be sure to keep the listed location, offered services, and day rate updated. These are adjustable under Settings > Profile.
How do you find new clients for freelancers?
Storyhunter has hundreds of clients that use Storyhunter’s marketplace and freelancer management system to both find new freelancers to work with, and to re-hire freelancers they’ve worked with before. Every time a freelancer does a job, clients leave a review. That review informs our algorithm that then matches freelancers with other clients. Once a freelancer has connected with a new client, they can work with them as many times as they want, and our service fees decline as they complete more work with a client. Then, as we bring new clients onto the platform, freelancers will have access to more postings based on reviews and verified work samples by each service entered. Since we make our money to maintain the platform by the service fees we charge on each transaction, once we’ve introduced a new client to a freelancer, freelancers must always get paid from that client on Storyhunter (unless they hire a freelancer full time or you leave Storyhunter and wait a year until our non-compete ends). In short, we are 100% aligned with freelancers to keep finding more jobs and keep delivering great work for clients so we can focus on finding new clients, and the cycle goes on.
How do you try to help freelancers get responses from more clients than they do off the platform?
This is a tough one, mostly because clients sometimes get a large number of pitches, and reviewing all of them quickly is difficult. e have tried to make responding take less time for clients by providing tools for them to more quickly review and respond to pitches. We have also implemented time-limits to force clients to respond or risk losing out on their pitches.
- We require clients to respond to pitches within 14 days, and standard applications within 7 days. This forces them to respond in a timely manner. Clients get multiple emails and notifications as the deadline approaches.
- Clients receive reminder emails to update applicants and notifications to remind them to give freelancers updates.
- Saved message templates so they can create quick responses if they often send the same updates or replies.
Since adding these measures, we have seen fewer complaints about unresponsive clients, but it still happens. When we ask clients about it, they say they want to respond to everyone but sometimes just don’t have the time. They get a lot of messages, so I wouldn’t take it personally.
How does it work on the client’s side? How do you ensure they find the right freelancers for the job?
Our algorithm notifies only freelancers that fit the criteria they’ve entered, based on services, location, ratings and other factors. We also have a feedback tool for clients to get a sense for how happy they are with their applicants. Our client success team also is available to help them find the right match and relay any feedback freelancers have made on postings, so they can adjust the posting accordingly. If qualified freelancers in the area don’t apply or the client is not happy with the applicants, our community team does outreach and reaches out to freelancers who may have missed the notification. Our goal is to find the right freelancer for the job that wants to work with the client within the scope of work outlined.