Advances allow you to pay a freelancer while projects are still ongoing. Expedited payments, meanwhile, allow you to expedite the freelancers final project payout. Here are a few points of consideration around advances and expedited payments:
- They have an additional associated fee of 7.5%.
(Note: If your account is on pre-payment or on credit card set up the fee is 2%. To opt in for this, get in touch with your account manager).
- They are charged to you the same way as project payments.
- They are paid out to freelancers within ~3 business days.
- There is a limit to the available credit for advances/expedited payments.
- Once initiated, advances can not be reversed.
Availability of the features depends on your account. Contact your account manager if you should not see these options.
Initiate an advance
While your project is active, choose ‘Pay Advance’ from the project screen.
The next screen allows you specify the advance amount and provide a textual description for this advance. You will see what the associated fees are as well as the estimated freelancer payout date.
Please note: Once you submit an advance, they can not be reversed.
Expedite Payment to Freelancer
Expedited payment can be selected while marking a project as complete. Scroll to the bottom of the project completion flow and hit Want to expedite payout to this freelancer?
You will see the associated fees as well as the estimated (expedited) payout date. Hit "Expedite Payment" to confirm. Then just work through the usual project completion workflow.
NOTE: The freelancer will have to confirm the project completion on their end to finalise the completion.
Expediting Payment on Completed Projects
You can also expedite payment on projects that you have already marked as complete.
Find the project in question, head to the Payment tab, and at the bottom hit Expedite Payment (next to the proposed current payment date).
A window will appear with the breakdown of fees and project payment date. Hit Expedite Payment and the payment will go out at the next payment date.
Reviewing Project Charges
You can review any and all charges in the "Payment" tab of a project page. This will also highlight when the freelancer can expect their payment.
There is a limit to the total amount of advances and expedited payments that have not yet been paid for by you. Once you reach this limit, advances and expedited payments are restricted until you make the outstanding payments, and you will see this message when trying to process the payment:
Contact your account manager if you should require assistance.