Q. I just commissioned a story. Now what?
Make sure you know the freelancer's phone number or the best way to reach him/her. Also, it’s important to let them know your preferred specs (1920x1080HD, codecs, split audio, transcripts, etc.) and delivery method (FTP, WeTransfer, DropBox, with or without a script etc.) before he/she goes out in the field. That way they'll have all he/she needs to send you a rough cut or first draft.
Q. Why should I keep all correspondence on the Storyhunter platform?
Q. When will I see a rough cut or first draft?
That’s a discussion you should have with your commissioned Storyhunter before he/she goes out in the field. Each story, depending on access, planned events, expected length, etc., will have a different turnaround time. Make sure you discuss this and are in agreement with the Storyhunter for a delivery date before commissioning a story.
Q. After commissioning a story, do I have the right to cancel the project?
Yes. However, we first ask you to try and work through any issues you might have with the Storyhunter. More often than not, there is a way to redeem the piece and make it work. If you need to cancel the story, you must submit a cancellation request. The Storyhunter will then have to confirm the cancellation amount you proposed. A cancellation fee will be charged on top of the agreed upon price.
Q. How does the Storyhunter review system work?
In order to complete a project, every one of our publishing partners must submit a review of the Storyhunter. The review is based on a five-star scale, and you have the option to leave a comment, which will appear on the Storyhunter’s profile. You can also send our support team a private note about your experience on that particular project. When deciding who to work with on your projects, you’re also able to leverage the reviews of all the other publishers on the platform when browsing your applicants’ profiles.