Occasionally you may need to cancel a Project. This can only be instigated on the publisher's end.
When cancelling a Project, best practices are:
- Discuss the reason of the cancellation with the freelancer at the earliest possible convenience.
- Try to work it out and see if there is a way to salvage the project.
- If a cancellation is inevitable, be sure to agree on a fair compensation for that work that has already been carried out.
- Feel free to connect with your Storyhunter account manager to explain what went wrong.
Begin by finding the relevant project in the Projects view.
Once in the correct project, hit the small elipsis button at the top of the project page (next to the "Pay Advance" button).
After hitting that button, click "Request Cancellation".
Now you must confirm that you have discussed the cancellation with the freelancer, that you have have tried to resolve the issue, and that you have discussed and agreed to a fair rate of compensation.
Upon marking the checklist, hit Continue.
After this step you will be asked to provide the reason for the cancellation.
You will be given the option of leaving a private note for Storyhunter staff about the project and the reason it did not proceed to completion. This will not be seen by the freelancer.
Lastly, enter the amount that you wish to pay the freelancer as a cancellation fee.
Storyhunter encourages that an agreement be made directly between the publisher and freelancer on the amount of cancellation compensation. However, if no agreement can be made, then please contact your account manager or Storyhunter Support to assist.
Hit Request Cancellation to submit the request.
At this point, the request will be presented to the freelancer to confirm. Once that is done the project will be marked as cancelled. Please note, no review will be left on the freelancer's profile related to this project.
You will see the cancelation reflected in the project page immediately. If, for some reason, you need to undo the cancellation you can also do that by hitting Undo Cancellation.