Occasionally you may need to cancel a Project. This can only be instigated on the publisher's end.
When cancelling a Project, best practices are:
- Discuss the reason of the cancellation with the freelancer at the earliest possible convenience.
- Try to work it out and see if there is a way to salvage the project.
- If a cancellation is inevitable, be sure to agree on a fair compensation for that work that has already been carried out.
- Feel free to connect with your Storyhunter account manager to explain what went wrong.
Begin by finding the relevant project in the Projects view.
Once in the correct project, hit the Submit cancellation request button in the Project tab.
You will now be asked to provide the reason for the cancellation. Select the most relevant option.
Once you have chosen your reason, you must confirm that you have discussed the cancellation with the freelancer, that you have have tried to resolve the issue, and that you have discussed and agreed to a fair rate of compensation.
Upon marking the checklist, hit Continue to Cancellation Request.
Lastly, enter the amount that you wish to pay the freelancer as a cancellation fee.
Storyhunter encourages that an agreement be made directly between the publisher and freelancer on the amount of cancellation compensation. However, if no agreement can be made, then please contact your account manager or Storyhunter Support to assist.
You will be given the option of leaving a private note for Storyhunter staff about the project and the reason it did not proceed to completion. This will not be seen by the freelancer.
Hit Continue to submit the request.
At this point, the request will be presented to the freelancer to confirm. Once that is done the project will be marked as cancelled. Please note, no review will be left on the freelancer's profile related to this project.